Frequently asked questions
How do I make my booking?
After choosing your apartment, you complete your booking form and make an online prepayment corresponding to 20% of the total amount of your stay via access to a secure payment site. As soon as the prepayment has been accepted, an email confirming your booking will be sent to you and the owner will be informed immediately.
How is the online payment made?
The payment is made using the secure Paypal system. Your transaction is guaranteed and your details are protected.
Can I pay with my credit card on arrival?
Most apartment owners do not have a credit card terminal, so the remaining balance must be paid in cash, by cheque in Euros or by travellers’ cheque, depending on the wishes of the owner.
There are a large number of cash machines, banks and bureaux de change in the city or at the airports which are specially designed for travellers, however pay attention to opening times or public holidays as well as to the withdrawal limits of cash machines. The person responsible for your accommodation will be pleased to inform you of the closest facility if necessary.
Can I cancel my booking?
Yes, but the cancellation is subject to conditions which depend on the amount of notice given:
In the event of cancellation two weeks or less before arrival, the tenant remains liable for the total amount of the rent.
The prepayment is not refundable in any event, not even in the event of a force majeure.
If you want or have to cancel your booking, you must inform us by email. We recommend that our clients take out travel insurance with cancellation cover.
Click on “General conditions” in the menu for more information on the conditions and costs of cancellation.
Is it possible to change the duration of the stay?
If it possible to extend your stay if availabilities allow it. Changing the duration of your stay will be subject to administration fees of a minimum additional cost of €40; the new total amount of your stay will be automatically recalculated according to the number of number of extra days.
If you want to reduce the duration of your stay, less than 15 days before the date of your arrival, you remain liable for the total amount of the rental. At more than 15 days, the new total amount of your stay will be automatically recalculated depending on the number of days less. The online prepayment will not however be refundable.
Is it possible to change accommodation or the number of persons?
Once the prepayment and the booking have been confirmed, you cannot make changes online. You must cancel your booking and make a new booking. The prepayment made for the first booking will not be refunded.
2beapart is not liable in the event of the malfunction or interruption of the general services of the apartment building such as the lift, the central heating, scaffolding or the impossibility of occupying the apartment. In these specific cases the owner must inform us of any problems caused and we will do everything possible to find you a different apartment of equivalent or higher quality.
In all cases you will be informed by email.
If the number of persons changes during your stay, you must always make your booking indicating the maximum number of persons. For example, you want to book for four nights; on two nights there are four persons and for the other two nights there are three persons. In this case, you need to make the booking for 4 persons.
Unless stipulated otherwise by 2beapart, only the number of persons indicated by the client in the booking are authorised to use the accommodation. The number of persons using the accommodation must not exceed the number of persons who can be accommodated in each apartment, except for children under 3. If the stated obligations are violated, the owner is authorised to make you leave the apartment and you will not be entitled to any compensation or refund.
How do I organise my arrival at and departure from the airport?
We do not provide shuttles for the airport. For information on how to leave or arrive from the airport, consult the information on public transport in our “travel guide” section.
What charges have to be paid (electricity, gas, etc.)?
For stays of less than 12 weeks, you will not be invoiced for consumption charges.
Over 12 weeks, you only have to pay for the electricity and gas (if the apartment is equipped with gas) used. On the day of your arrival, the owner will inform you of the figure indicated on the electricity (and gas) meter.
The electricity and gas meters will be read on your departure. For electricity, as an indication the price per kW used is invoiced at €0.15/kW and gas at €0.10/kWh (tariffs liable to vary according to the costs in place at the time of your stay). The total amount will either be deducted from your deposit or invoiced as an extra payment if the deposit is not enough to cover the charges.
How do I get to the rental address?
The booking confirmation contains the full address and the instructions on how to get there. You can also consult the public transport section in our “travel guide” section".
Do I need to bring linen or household accessories?
Sheets and towels are provided in the accommodation. In the kitchen you will find cutlery, plates, glasses, pans and dishes. The availability of accessories such as the Internet, a dishwasher or an iron will depend on the location chosen. You can consult the characteristics of each apartment online.
How much are the agency fees?
The prices indicated on the website and in your contract include the agency fees.
How are my arrival and the collection of keys managed?
Arrival at the apartment is generally between 2pm and 7pm. It is possible to arrive earlier if the apartment is available and with the prior agreement of the owner or his representative. In order to provide you with the best possible service, we ask that you inform us of your arrival time, indicating the exact arrival time of your flight or train in the booking space. If you do not know your arrival time, do not hesitate to contact the owner or his representative. The contact details of the owner or his representative are stated in the booking confirmation.
You and the manager will agree a time to meet at the address, where you will be welcomed, you will tour the accommodation and take possession of the keys. It is also with the manager that you will sign the rental contract and finalise your payment.
At what time must I vacate the premises?
Departure is usually before 11am. The owner or his representative will also be present on your departure. You must contact the owner to organise to meet him.
To whom must I give the deposit?
The deposit is paid to the owner on the day of your arrival in the apartment. This deposit will be returned to you on your departure, unless damage has been caused or the apartment is not returned in the same conditions of cleanliness as on your arrival.
- Between 30 and 90 days rental: the deposit is forfeited. This is indicated in the “practical information” section of the detailed file on each apartment.
- Over 90 days, the rental will be subject to a specific contract and the amount of the deposit will be equivalent to one month’s rent.
Are animals allowed?
Pets are allowed only with the prior agreement of the owner. Also check the “practical information" section of the detailed file on each apartment.
Must I clean the apartment before my departure?
Before each arrival, the apartment will be cleaned and prepared for your stay. The sheets and towels are already included in your rental price. If you want the apartment to be cleaned during your stay, inform us of this when you make your booking. This service will be invoiced as an additional charge.
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